Last updated: August 2026
Orders can be cancelled within 12 hours of placement, provided the order has not already been prepared or dispatched. To request a cancellation, please email us immediately.
Due to the artisanal, custom, and limited-run nature of our handcrafted items and sealed mail, we generally do not accept returns or exchanges unless an item arrives physically damaged in transit.
If your package arrives damaged, please notify us within 48 hours of delivery with clear photographs of the outer packaging and damaged product. Upon verification, we will issue a replacement or initiate a refund.
Once an eligible refund is approved, it will be credited back to your original payment method (via the payment gateway) within 5 to 7 working days.